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Our People
Our people are our greatest asset. They are "the boots on the ground" of our campaign to turn unpaid
accounts into cash for our clients and customers. They are selected for their professionalism and
commitment to our company ideals.
We emphasize integrity and performance.
We focus on continuously improving our people through regular training, strong motivational and
incentive programs, daily performance evaluations and open communications. While working within the
burdensome and legally conflicting framework of collection regulations and judicial rulings, we maintain
a constant level of interaction and task guidance to assure that our staff remain in full compliance.
Our management led training programs, accompanied by self-study and instant reference materials and
a rigorous Continuous Quality Improvement (CQI) program, provides a staff more experienced, more
knowledgeable, more productive and more effective in dealing with debtors, managing information and
pursuing collection to a successful conclusion.
To achieve these goals, we mandate that our Collections Manager spend at least 75% of his day on the
collections floor, involved, participating, interacting and continually coaching our collection agents.
accounts into cash for our clients and customers. They are selected for their professionalism and
commitment to our company ideals.
We emphasize integrity and performance.
We focus on continuously improving our people through regular training, strong motivational and
incentive programs, daily performance evaluations and open communications. While working within the
burdensome and legally conflicting framework of collection regulations and judicial rulings, we maintain
a constant level of interaction and task guidance to assure that our staff remain in full compliance.
Our management led training programs, accompanied by self-study and instant reference materials and
a rigorous Continuous Quality Improvement (CQI) program, provides a staff more experienced, more
knowledgeable, more productive and more effective in dealing with debtors, managing information and
pursuing collection to a successful conclusion.
To achieve these goals, we mandate that our Collections Manager spend at least 75% of his day on the
collections floor, involved, participating, interacting and continually coaching our collection agents.
